Appointment Policy

At the Responsible Driving School, we want to ensure that we can offer our Behind-the-Wheel (BTW) services efficiently and fairly to all our students. For that to happen, we respectively ask for your cooperation in reviewing and abiding by the below appointment policy. 

The following rules will apply to all students regarding scheduling of BTW appointments: 

1. Students may request appointments up to 2 weeks in advance.
2. Students may ONLY submit up to 2 appointment requests at a time.  If 2 requests have been submitted, please wait for an instructor to accept/decline an appointment request before submitting another.
3. Students may ONLY have 2 scheduled appointments at a time unless allowed by the instructor.
4. Due to the high demand of weekend availability, students will be allowed to book weekday appointments every week.  However, weekend appointments will ONLY be allowed every other week.

Our school’s performance relies on communication between instructors and students/parents and our ability to complete behind-the-wheel sessions efficiently.  This means that scheduled appointments need to be honored by both instructors and students/parents.  If an appointment cannot be honored for any reason, adequate notice should be given for any changes or cancellations. Cancellations also affect our ability to service our students.

As such, the following applies: 

1. For all appointments, you must notify us of a cancellation or any changes at least 48 hours prior to your appointment.
2. We reserve the right to apply a cancellation penalty for any appointment that is cancelled within the 48-hour notice period, or without prior notice at all.
3. Cancellation penalties may include but are not limited to an increased waiting period between your next appointment, reduced instruction duration, or loss of appointment.
4. Penalties may or may not be enforced depending on our ability to schedule another student into your appointment slot.
5. We will notify you if any cancellation penalties are applied.
6. If WE must cancel your appointment due to unforeseen circumstances (I.e., inclement weather, illness, etc.). You will be rescheduled immediately for the next acceptable available appointment. No cancellation penalties will be applied. 

1. Do NOT miss your appointment.  Missed appointments can delay course completion.
2. Lessons are 90 minutes long (unless otherwise specified). Students will need a ride to and from the meeting location. The default meeting location is Kahala McDonalds unless otherwise specified by the instructor.
3. Students must have an ACTIVE learning  permit with them for their appointment.  NO EXCEPTIONS.
4. Due to COVID-19 protocols, students will be required to wear a mask for the duration of their lesson.